Call Centre Agent / Customer Service Job Opening in Nairobi

Job Vacancy: Call Centre Agent / Customer Service

Location: Nairobi

Salary: 30,000/-

Duties and Responsibilities:

  • To provide excellent customer service in sales and after-sales situations
  • To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
  • To project a professional company image
  • Accurately respond to questions and assist customers with product features
  • Assist customers with their payments needs and accepting payments
  • Maintaining a professional appearance, behavior, and conduct
  • Effectively work with peers in a team focused environment
  • Perform other duties as required

Key Competencies:

Professional competence

  • Time management
  • Resulted -orientation of adjectives
  • High implementation capability
  • Good problem analysis and problem solving skills
  • Work related capability:
  • Good (verbal and written) communication skills and Interpersonal Skills
  • Ability to maintain confidentiality
  • Work effectively to support various levels of management.
  • Good social fit within the region of operation


  • Bachelor’s degree from accredited university in any major
  • Fluency in English and Swahili
  • Previous customer service / call Centre experience preferred

How to Apply

Qualified candidates to forward CVs to

Only the shortlisted candidates will be contacted

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